To Our Loyal Customers;
It is with sadness and regret that I must announce the closing of a big part of Odyssey's business. We have been importing our brassware from Taiwan for over 35 years now, and had developed a close relationship with our manufacturer there. However, he has developed serious health issues recently and the business is now under new management. That management has raised prices significantly and set new business terms that we find unworkable.
It has been over a year since we received our last container and we are certainly aware of how disruptive this has been for our customers. After much discussion and negotiation, we have decided that it is not feasible for us to continue to import under the new terms. We considered setting up a new brassware supplier, but that would require a monumental effort and I (Paul Crist) am 74 now and just not up to the task.
Since we have decided to no longer import brassware from Taiwan, it means that we will receive no further shipments of lamp bases and other hardware, including cap/ring/wheel sets, crowns, filigrees, etc. We are painfully aware of how greatly this decision affects you, our customers.
For now, we will continue to offer the goods that we have made here in the U.S.A.- molds. patterns, rims and Tacky Wax, as well as the jewels that are imported from Germany. We have yet to determine whether that will be a viable business without the supporting hardware. Some distributors have expressed interest in picking up the importation, but it will take some time for them to reach a decision. In the meantime, we will go forward with the molds, but in the end our decision will depend on how successful the distributors will be at establishing a new supply relationship.
We still have considerable stock of bases and some hardware on the shelf and this is all available on a first come, first served basis. Call or email Jenny for availability and details.
Again we are deeply saddened that our long relationship with you has to come to this end. I am grateful for your support and loyalty through the years.Thank you.